Free download Support Live Chat

Support Live Chat

eAssistance Pro is a support live chat software that can be easily embedded within various CMS & ecommerce platforms
Free Download
User rating
0 votes
Release date
30 March 2015

Editor's review

In a globalized business environment, it is critical to offer great customer service in a timely manner. Live product support through websites is one of the most common an effective ways to interact with your customers and help them with their queries. Now if you run a small business and have always shied away from chat support application owing to their associated high costs then you would love the Support Live Chat 1.4 application. This versatile application besides being friendly on your pocket comes loaded with a host of sophisticated features that would enable you to offer chat support in a seamless and effortless manner.

The Support Live Chat 1.4 offers both standalone and neat web based operator interfaces. As a operator when you log into the system you would find a very intelligently designed screen with the names of customers looking to chat with you appearing on the left pane. When you select a customer you would be able to respond to his queries and even send him attachments. The text editor though simplistic does have the requisite functions and you can even add emotions too. It gives you option to select a canned response from the predefined templates and offer solutions to standard issues in quick time. Using the Operator Conversation tab in the top menu you can quickly reach out to your fellow operators for advise while answering a client. In the task panel below the main frame you can observe the other operators who have logged in.

Overall the Support Live Chat 1.4 impresses us with its well thought out features and its specialized operator consoles which earns it a score of four and half rating stars. It capacity to run numerous chat instances at any given moment and allow collaboration amongst operators places it amongst the very best in its league.

Publisher's description

eAssistance Pro is an advanced support live chat software, designed to provide powerful live help desk support to your website customers. This help desk software is loaded with an array of live help desk features to provide enhanced live help support to your potential web visitors at your flexible business hours. This live help tool supports multiple languages i.e. the operator can perform chat operation in multiple languages by following right-to-left writing pattern followed by many middle-east countries.
Thelive help tool offers two types of operator consoles, i.e. web-based operator console and stand-alone operator console. A web-based console is specialized website chat tool and can be accessed using any OS platform and any web browser, but supports basic chat functionalities. This web-based support live tool supports multiple Web browsers like as Firefox, Internet Explorer, Google Chrome, Opera Mini etc.
Stand-alone operator console needs to be installed at the users’ system and proposes a wider range of features compared to web-based console. The Support live chat software also helps organization in performing real-time visitor monitoring by tracking visitor information such as time, webpage access history and geo mapping of visitors. Moreover, Standalone operator console of this live chat software works like a computer app. Choose eAssistance Pro, as it offers more advanced support live chat facilities, to connect with your customers in more expressive and responsive way. This live help tool comes loaded with various beneficial facilities that help you to know what your customers are looking for.
Automatic spell checker, auto responder, advanced reports, auto chat invitation, visitor monitoring, customization and geo mapping are some of the beneficial features of this live help tool. eAssistance Pro also comes as free trial period for 15 days period. For more info, visit:
Support Live Chat
Support Live Chat
Version 1.9
Free Download

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